Thursday, June 18, 2015

How to Hugs Oracle money from customers – IDG.se

Oracle's Larry Ellison p & # xE5; scene
Oracle’s Larry Ellison, Photo: Peter Larsson


By all accounts, Oracle sat in the system of charging for the use of its products that are not made. Several independent sources confirm the image.

To tell an Oracle customer, who wishes to remain anonymous. The customer has a virtualized operating environment based on a dozen physical servers. The physical servers have two processors each. The company uses Oracle’s database and has a license based on payment per processor. The company just running Oracle database on a physical server, even if it is question of a virtual IT environment and only pay for the use of two processors.

 
 



 

There is thus an unexpected and difficult to understand more than tenfold increase in prices.


 

After Oracle completed a license audit, the database giant with a requirement that the client company should pay for use of all physical servers in the company, then pay to use Oracle’s database of more than 20 processors, rather than on the two processors to actually use the database. It is therefore an unexpected and difficult to understand more than tenfold increase in prices. Oracle also requires retroactive payment for several years.

Read more: So users of license jungle

The reaction of the client company , of course, to go into a state of shock. The company’s representative in the first instance manage to get out in the communication with Oracle representative “you must be kidding”.

But the client company gives does not play. They tell how the Oracle database used, but get the answer “it does not matter.” Now put the company firmly against the hard and manage to find the letters in the Oracle Document proving that you only pay for actual use.

Now take a revolving speed, which characterized by customer bandied between different departments at Oracle, sales, legal, and licensing experts.

Characteristic of communication is that the different persons at Oracle not only seems to be unaware of what their colleagues have said and done in the case but also have different goals with their work.

Read more: Ask track of business apps leads to breathtaking license costs

A salesman at Oracle says, for example, to the customer: “Personally, I think it is a bitch. “

So far, , the customer will to struggle paid off. It looks like you do not have to pay more than ten times more use of Oracle database than it actually takes to complete. But the case is not settled and far from the only one of its kind.

Oracle has declined to to comment on its licensing strategy.

 
 



Here are the questions that Oracle refuses to answer

Computer Sweden gave Oracle the chance to answer questions about the company’s licenses and fees for more than a month ago. Oracle has declined to respond. Here are the questions.

first Why you charge for all the hardware, or all virtual machines as a customer theoretically can use Oracle’s software on, and not just the customer actually uses Oracle software on?

second Why do you get paid more customers than what is specified in the contracts with the customers?

third Why are so many different types of specialists in Oracle to communicate with customers, why do not you educate personnel who can have a overall picture of the license issues?

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