Large computer crash on Insurance Agency – Aftonbladet

The work of the Social Insurance Agency is fully down because of errors in computer systems.

The customers will not be able to get help with their case on the day.

– There is a big problem, says Helena Esscher, press officer at the Swedish Social Insurance Agency.

There are computer systems that do not work, and the problems began at half past eight o’clock this morning.

– We do not know exactly what caused it, but we troubleshoot quickly that eye. It is intense work to find out what caused it, says Helena Esscher.

Both clients attempting to log and employee intranets and processing system is affected, so administrators around the country may not work.

– If you call, you can not get help with his own case, but we can answer general questions, says Helena Esscher.

An employee of the Social Insurance says that giant Authority’s crisis management team has been convened .

– It went pretty fast from normal mode to code red. What I heard it is because of a server crash in Sundsvall, he says.

At lunchtime, the employees were told that the problem will not be resolved before the bell 17.

Payments may be affected

Even if you can not get help with their particular case, they will not have any payments affected by system problems, according to the Social Insurance Agency’s press officer.

– Right now, it looks that way, but we can not be safe, says Helena Esscher.

But, according to an employee of the Social Insurance Aftonbladet’ve talked to so will payments in activity support affected by the shutdown.

The over 12 000 employees around the country can flex out or engage in other work as long as the systems are down, says press officer.

– Now we are trying to do trainings and discuss things that do not need computers. There is a lot to do, says one employee.

remedied until the evening

The problem is widespread, says Helena Esscher, but the forecast is that the whole thing will be resolved by the evening.

– With a little luck, it remedied before. There is a big problem, as long it usually does not take.